Who we are
Our support website address is: https://support.mogamisoft.com and we are Mogami Soft and Automations LLP, registered under Ministry of Corporate Affairs, India, an IT infrastructure solutions providers.
Our team is highly experienced in many areas and domains and have delivered several projects Internationally and in Domestic markets successfully. We are experts in consultation, making pre and post strategies, migrations and providing a redundant and robust environment for our respected clients
We are located at New Delhi, India and follow the best IT security and data protection process as per industry standards and cyber law of the Country.
What personal data we collect and why we collect it
The portal is a ticketing tool for our respective clients and end user logs in before raising his concern/issue that he or his organization is facing.
To login on our support portal, the end user has to mention the email address and his First Name and Last Name to register on the portal, whereas the end user has to login everytime he faces the problem.
The only personal information gets stored in our database is Name of the requester, his email address, his contact number.
The reason for collecting this information is to document the request raised by the end user to follow the Service Level Agreement and provide quick solution to them. Not only providing the quick resolution, the end user has its own credentials that will help him to login to the portal and check the current status of his request/requests.
Media Upload
In the support role, we have enabled a provision where user can upload the screenshots, videos and other issues related files to inform the support engineer about the exact problem remotely. We are very strict about keeping the screenshots and media uploaded by the end user safe and allow the end users to delete the content at any point of time under “Right to be forgotten” which is a mandatory right now a days.
Contact forms
Cookies
Team Mogami never keeps cookies and all the modern browsers are very good example about our clean policy.
The end user can check easily that we do not track even a single bit of data for any purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
We only keep the Name, email address of the requester and the phone number. No other information is kept of the end user.
Additional information
How we protect your data
We have 3 layers of security for our portal and extra security for the entire database. It helps us to secure the data to great extent.
What third parties we receive data from
We never deal with third parties when it comes to data.
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements